INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

1, As an **authorized retailer** of DJI, Insta360, GoPro, Edifier, Nintendo, SHOKZ, and Sony:
- All product images come directly from **brand-approved assets** (ensuring 100% accuracy).
- We supplement with **real photos** from our warehouse (showing authentic details, packaging & accessories).
> *Example: A GoPro HERO12 Black listing includes:*
> ① *Official brand visuals*
> ② *Real unboxing photos (ports/battery/accessories)*
> ③ *In-action shots (mounting/dive tests)*

2. **Transparent Version Labeling**
- Any **regional variations** (e.g., Nintendo Switch voltage plugs, Sony voltage specs) are **clearly warned** below images.
- **Bundle deals** (e.g., "Sony WH-1000XM5 + Free Case") show *exactly* what’s included via exploded-view graphics.

How can I return an item?

**Initiate Request**
- Log in to your account → **"Orders"** → Select item → **"Start Return"**
- *No account?* Email returns@ffcart.com with order number + "Return Request"

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Need Help?

    We hope that you're pleased with any purchase you've made or service you've received from us. However, if there's something you're not happy with, please get in touch with the relevant team so that we can try to put matters right.
    We aim to reply within 48 hours, 9am – 6pm, MON - FRI.