Shipping policy
Shipping Policy
Effective Date: [08/03/2026]
Last Updated: [08/03/2026]
Thank you for shopping at FFcart. This Shipping Policy outlines our shipping, processing, delivery, and fulfillment terms for all orders shipped within the United States. By placing an order on our website, you agree to the shipping terms below.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Processing days exclude weekends and US federal holidays.
Orders placed on weekends or holidays will be processed on the next business day.
During high-volume seasons, flash sales, or inventory restocking periods, processing time may be extended slightly. We always aim to ship all orders as quickly as possible.
2. Shipping Coverage
We ship exclusively to United States domestic addresses, including the contiguous United States, Alaska, and Hawaii.
We do not ship to the following locations:
• PO Boxes
• APO / FPO military addresses
• US territories, protectorates, and international locations
If an invalid shipping address is provided, we reserve the right to cancel or refund your order.
3. Delivery Timeframes
Standard shipping delivery times are estimated as follows after dispatch:
• US West Coast: 3–10 business days
• US Central States: 4–15 business days
• US East Coast: 5–18 business days
All delivery times are estimated only and are not guaranteed delivery dates. Delivery delays may occur due to carrier sorting issues, weather conditions, peak shipping seasons, or unforeseen logistical circumstances.
4. Shipping Fees
Shipping costs are calculated automatically at checkout based on package weight, product size, and customer shipping location.
We occasionally offer free shipping promotions according to ongoing store campaigns. All promotional shipping terms are valid only during the specified promotion period.
5. Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor delivery status.
Tracking information may take 24–48 hours to update after dispatch.
6. Undeliverable & Returned Packages
If a package is returned to us due to:
• Incorrect address
• Unclaimed delivery
• Recipient refusal
• Failed multiple delivery attempts
The customer is responsible for return shipping fees and reshipping costs.
We will not issue automatic refunds for undeliverable packages caused by incorrect customer information.
7. Lost or Stolen Packages
Once a carrier confirms successful delivery to your shipping address, ownership and risk of loss transfer to the customer.
We are not liable for lost, stolen, or missing packages marked as “delivered” by the shipping carrier.
If your package is marked delivered but you have not received it, please check with neighbors, building management, or your local postal office first. We may assist with carrier inquiries but do not guarantee compensation for stolen packages.
8. Damaged Items in Transit
If your item arrives damaged, please contact our support team within 48 hours of delivery with photos of the outer packaging and damaged product. We will evaluate claims and provide solutions according to our Return & Refund Policy.
9. Address Modifications
No address changes are allowed after order shipment. Please double-check your shipping address carefully before completing checkout.
10. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately after being posted on this page.
11. Contact Us
If you have any questions about shipping, delivery, or fulfillment, please contact us at:
Email: service@ffcart.com
Store Address: 60-18 Palmetto Street Ridgewood , Ridgewood, New York, United States